Processing Orders
Blas ar Fwyd expect to deliver your order within 7 working days of receiving
your order. If this is not possible then we will email you to notify the
expected timescale. Our deliveries are made Monday through Friday. We do not
deliver on the weekends. A confirmation e-mail will be sent when your order has
been dispatched.
Delivery Area
We deliver throughout Wales, England & mainland Scotland. We do not deliver
to the Scottish Isles, Ireland or Europe at this time. We may extend this
service at a later stage. For further details on the delivery areas please
email customer services
Delivery Costs
Delivery is charged at
£9.00
per order to each separate address. Delivery is free for orders over
£250.00. If the
delivery cannot be completed a card will be left with for you with a contact
number so that you can arrange another delivery day. We must obtain a
signature.
Returns and Damages
Upon receipt of your order, you should carefully inspect to make sure that it is
intact and that all items ordered are included. The courier must be informed of
breakages or shortages at the time of delivery. We will not accept any claims
for breakages or shortages unless they are stated on the couriers
documentation.
All damages have to be reported to us at post@blasarfwyd.com within 36 hours of
delivery. We will replace or refund damaged or lost goods. To ensure that
claims are valid, we may ask for damaged goods to be returned, or photographs
to be sent to us showing the damage.
Prices
All prices on the web site are inclusive of any VAT payable unless otherwise
stated. The price of the items does not include the delivery charge. Delivery
charges are as the rates set out in the delivery section. The prices payable
for the products that you order are clearly set out in the web site.
Age Restrictions
In accordance with the law, we will not sell to anyone who is under the age of
18.
By placing an order you confirm that you are at least 18 years old. If
recipient of the order is different to the person placing the order, the
recipient must also be 18 yrs old or over.
If the couriers are in any doubt about the age of the recipient on delivery,
they will request some form of ID. If the person receiving the order is unable
to produce appropriate ID, the couriers will be unable to leave the products.
Cancelling Orders
We will accept an application to cancel an order within 7 days of delivery.
Goods returned in this manner must be returned unused and in the original
packaging, with no signs of use or wear and tear. Postage costs for these
returned goods are at the expense of you, the customer.
Payment
Payment for goods on the web site can be made by, Visa, MasterCard, Visa Delta,
Visa Electron, Maestro/Switch and Solo. All card holders are subject to
validation by checks via our secure payment agent sequestrating and processed
by HSBC Merchant Services. We will not deliver any products prior to
these checks and authorisations being completed. If your card issuer refuses to
authorise payment to us, we cannot accept your order, and will not be liable
for any delay or non-delivery. Payment for postal orders is possible by cheque
but goods will not be dispatched until payment has fully cleared.
Product Information
We constantly update the information on the website i.e. price changes, label
changes and changes to the vintage. However, if these changes occur without
warning, the product received might be slightly different to that shown on the
website. These occurrences are beyond our control.
Customer Service
If you have any questions about Blas ar Fwyd or its products please email
customer services