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Terms and Conditions

Processing Orders

Blas ar Fwyd expect to deliver your order within 7 working days of receiving your order. If this is not possible then we will email you to notify the expected timescale. Our deliveries are made Monday through Friday. We do not deliver on the weekends. A confirmation e-mail will be sent when your order has been dispatched.

 

Delivery Area

We deliver throughout Wales, England & mainland Scotland. We do not deliver to the Scottish Isles, Ireland or Europe at this time. We may extend this service at a later stage. For further details on the delivery areas please email customer services

 

Delivery Costs

Delivery is charged at £10.00 per order to each separate address. Delivery is free for orders over£250.00. If the delivery cannot be completed a card will be left with for you with a contact number so that you can arrange another delivery day. We must obtain a signature.

 

Returns and Damages

Upon receipt of your order, you should carefully inspect to make sure that it is intact and that all items ordered are included. The courier must be informed of breakages or shortages at the time of delivery. We will not accept any claims for breakages or shortages unless they are stated on the couriers documentation.

All damages have to be reported to us at post@blasarfwyd.com within 36 hours of delivery. We will replace or refund damaged or lost goods. To ensure that claims are valid, we may ask for damaged goods to be returned, or photographs to be sent to us showing the damage.

 

Prices

All prices on the web site are inclusive of any VAT payable unless otherwise stated. The price of the items does not include the delivery charge. Delivery charges are as the rates set out in the delivery section. The prices payable for the products that you order are clearly set out in the web site.

 

Age Restrictions

In accordance with the law, we will not sell to anyone who is under the age of 18.

By placing an order you confirm that you are at least 18 years old. If recipient of the order is different to the person placing the order, the recipient must also be 18 yrs old or over.

If the couriers are in any doubt about the age of the recipient on delivery, they will request some form of ID. If the person receiving the order is unable to produce appropriate ID, the couriers will be unable to leave the products.

 

Cancelling Orders

We will accept an application to cancel an order within 7 days of delivery. Goods returned in this manner must be returned unused and in the original packaging, with no signs of use or wear and tear. Postage costs for these returned goods are at the expense of you, the customer.

 

Payment

Payment for goods on the web site can be made by, Visa, MasterCard, Visa Delta, Visa Electron, Maestro/Switch and Solo. All card holders are subject to validation by checks via our secure payment agent sequestrating and processed by HSBC Merchant Services. We will not deliver any products prior to these checks and authorisations being completed. If your card issuer refuses to authorise payment to us, we cannot accept your order, and will not be liable for any delay or non-delivery. Payment for postal orders is possible by cheque but goods will not be dispatched until payment has fully cleared.

 

Product Information

We constantly update the information on the website i.e. price changes, label changes and changes to the vintage. However, if these changes occur without warning, the product received might be slightly different to that shown on the website. These occurrences are beyond our control.

 

Customer Service

If you have any questions about Blas ar Fwyd or its products please email customer services